Terms and Conditions

Scope Of Work

  • Our professional Moving Team: Will arrive at your move-from location on the appointed day, along with all as per the requirement of packing materials. Our move supervisor will introduce himself and his crew and after an inspection of the goods to be moved, he will give the go-ahead to the Packers to do their wonders.
  • In the New House: We will unpack and reassemble only the items that we dismantle from the move-out location into the move-in location. Please note that our scope of work does not include fittings or assembly of any new items that were not transported by our team during the move.
  • Upon completion of the Job: We will collect and dispose of all unwanted packing debris. If you want to keep the boxes for a couple of days for you to unpack you can have them and call us when you are done so that we may collect them on a mutual date and time.
  • Our Task: The team will also confirm at the end if there is any pending task left or any damage, Please Note: In case of any damage, the customer needs to report the customer support team immediately on the move day before the moving team leaves the customer location in order to qualify for “Pack It Move” complimentary insurance policy. Any damage reported afterward, we will not be responsible for that damage and it cannot be claimed.
  • Additional Truck/Material Requirements: Any of the Moving Jobs which are booked without a survey and/or it is booked online by the customer is based on a standard inventory selected at the time of booking. In the event another truck is required to handle the additional furniture items and/or boxes, AED 400 is chargeable per additional truck and AED 10 per additional box required to complete the job.

Move Related Tasks & Completion Times

  • “Pack It Move” commits to ensuring every task is completed in due time and every effort is made to make the move experience hassle-free. Most of the Moves are usually completed within a Day’s time except Commercial Moves and/or other large moves, which are specified at the time of the booking for the estimated time of completion of the move. If, however, there is a requirement to complete the move outside the specified times and requires additional trips from the Moving crew it is then chargeable on a case-by-case basis as per the scope of work required.
  • Handyman Services & Dismantling & Assembly: “Pack It Move” commits to moving everything at the customer location as per the agreed terms and work scope. Packitmove will ensure to install everything at your new location which is moved by the packitmove crew including but not limited to furniture items, curtains, and wall mountings. Any new items which are not moved by the packitmove crew and/or are not part of the initial move scope will be chargeable as per the scope of the work required.
  • Movement of Furniture Through Stairs: In the event that the furniture or other move-related items are too big to be moved through the elevator and have to be carried through the stairs, there is an applicable charge of AED 20/Item per floor.

Personal Belongings

“Pack It Move” and any of its employees do not take any responsibility for Cash, Jewellery, Laptops, or any such items and we strongly advise the customers not to leave these in any of the moving boxes which are to be carried by the moving crew. If required boxes can be provided in advance to pack these items personally.

It’s All About Respect

“Pack It Move” and its team ensures to provide due respect to its valuable customers and if there is any disrespect shown, please feel free to let us know and the concerned person will be dealt with strictly as per company policy. We expect the same from our valuable customers to give respect to our team members who are doing their best to ensure a hassle-free move experience for you. If any abuse or disrespect is shown, packitmove reserves the right to stop/cancel the move immediately and to report the incidence to local authorities.